Dongfeng Cummins station workstation relies on milk tea for heating staff On November 8th, 2018, near the "Double Eleven", there was a simple work shed outside the Baishi Transit Center in Jianggan District of Hangzhou. This work shed is Cummins China United Dongfeng Cummins for the full protection of the Best of the Best Group. Service workstation. In this context, Dongfeng Cummins Deputy General Manager Wang Chunguang and the staff of the Large Client Department, Bai Lei Group Vice President Guo Lei and Tianjin Shiqiao, Shanghai Zeyi, Guangdong Zhihong and other more than 20 cooperative carriers, etc. Witnessed Cummins' efforts in active service.
workstation 
Exchange scene with the captain 
Wang Chunguang, deputy general manager of Dongfeng Cummins, communicated with customers before the ISZ exhibition machine
From passive to active attack, speed up the "Double Eleven" of Baishi Logistics
It is understood that the Best Group currently has nearly 3,000 vehicles matching the Dongfeng Cummins engine, and Dongfeng Cummins has been continuing to deepen and provide full-service guarantee for the major express customers such as Baishi, but in the past to open up a special channel of “Double Elevenâ€. For example, the CSC customer call center arranges special personnel to receive passive services such as hotline calls for express vehicles during the “Double Eleven†period, and now with the change of demand of major customers and the internal promotion of service upgrade, Dongfeng Cummins’ service also Constantly improving. At the scene, Dongfeng Cummins began to discuss the service during the “Double Eleven†period with the big customers such as Best Group two months before the “Double Elevenâ€. Dongfeng Cummins put all the services in advance in 2018. Best Logistics and Cooperative Vehicles are free to inspect and prepare for vehicles to prevent accidents and improve vehicle attendance and efficiency.
Service personnel perform engine testing on site
At the event site, in order to solidify the active service mode, Wang Chunguang, deputy general manager of Dongfeng Cummins Engine Co., Ltd. and Guo Lei, vice president of Baishi Logistics, signed the “Double Eleven†guarantee agreement, and all the service personnel were waiting for the spirit of 12 points. Baishi Logistics's "Double Eleven" escorts.
Guo Lei, Vice President of Baishi Group, and Wang Chunguang, Deputy General Manager of Dongfeng Cummins, signed a service guarantee agreement 
Dongfeng Cummins staff and customer representatives
Cummins Clink System + Big Data Platform Supports Value Added for "Double Eleven" Service
Today, as customers move toward grouping, vehicle management requires more efficient system tools and big data support. The Cummins C-LINK system can read the vehicle and engine information in real time, and keep track of the running status and health status of the vehicle. The real-time operation information can be presented on the mobile phone and the network through the background, and the control of the vehicle during the “Double Eleven†period comes. Said to be very efficient and convenient.
Real-time data platform for Baishi operating vehicles in the on-site Clink system
When the vehicle has fault alarm data, the fault alarm information will be automatically sent to the Dongfeng Cummins 400 880 9119 service hotline in real time through the C-LINK vehicle networking tool. The service expert can further remotely diagnose the online and pass the targeted treatment suggestions to the service personnel. And the driver, shorten the repair time and ensure the continuous and efficient operation of the vehicle. Not only greatly reduces management costs, but also saves a lot of maintenance costs. Not only that, but also improves the operational efficiency of vehicles. This is definitely a value-added service for the “Double Elevenâ€, which faces hundreds of millions of express delivery services. .
Real-time operating vehicles displayed on mobile phones
In the future, Dongfeng Cummins may have more active services and value-added services, from the car buying and car-selecting Dr. Kang tools to the butler service during the warranty period, customized maintenance solutions, and extended warranty products for out-of-warranty engines. Low-cost service plans, etc., not only for the "Double Eleven" escort, but also for the entire express logistics industry "speed up, value-added"!
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