Xi'an Cummins 2015 Business Annual Service Branch quickly and happily enjoys the entire process

On January 16, 2015, the Xi'an Cummins Business Annual Conference 2015 - Xi'an Cummins Service Conference was held in the Grand Ballroom of Kempinski Hotel Xi'an. Xi Ai Cummins Chief Financial Officer Li Airong, Xi'an Cummins Chief Engineer Wang Huajiang, Shaanxi Heavy Duty Truck Sales Service Manager Shen Yuhang, Xi'an Cummins Service Manager Tian Bin, Xi'an Cummins Key Account Manager Li Zili, and Xi Kang service providers and customer representatives from all over the country attended the conference This meeting.

In 2014, Xi'an Cummins introduced the most competitive service policy in terms of services and achieved gratifying results. In order to share Xikang's achievements and service policies with the guests, Tian Bin, the service manager of Xi'an Cummins, specially prepared a special report for “Prompt, Prompt, and Enjoyable” for all of you. He encouraged the service provider friends and gave them greater confidence. After experiencing wind and rain, Xi'an Cummins has gradually grown into a star company recognized and trusted by its customers.

Adhering to the service philosophy of “prompt, proactive, full of pleasure”, Xikang’s service work has achieved another success:

Service Management: Develop 50 star service providers and establish six training centers nationwide.

Sales of Parts: The establishment of the Xikang National Front-end Warehouse thoroughly improved the parts plan, parts packaging and parts logistics issues, and comprehensively improved the availability and timeliness of parts. In the year, sales totaled more than 60 million, up 20% from 2013.

Customer Service Center: The average failure rate is 95% in 24 hours, 90% in 8 hours, and 93% in service satisfaction. This significantly increases service timeliness and customer satisfaction.

In the past year, Xikang's sales performance has been steadily increasing. Xikang has maintained a 13% market share in mining dump truck applications. The engine has obvious advantages. The unique mine-based service model always provides customers with comprehensive guidance. And protection, to ensure the high attendance of the vehicle, "full-time, all-in-one" free performance of praise to customers. In order to share these achievements, Mr. Li Zili, Key Account Manager of Xi'an Cummins's Customer Support Department, specially invited everyone to give lectures on intensive cultivation and achievements. In Mr. Li’s brilliant speech, Xi’an Cummins’s friends from various service providers were revealed. We sincerely thank the friends of mine service providers. From the provocative video of the mining area, everyone has gained an in-depth understanding of the outstanding performance of the Xikang engine in the mining area and enhanced the confidence of service providers.

The development of Xikang is inseparable from the service providers. The development of service providers also needs the support of Xikang. Only when both parties work together and serve the customers well can we achieve a win-win situation. Sun Ming, general manager of Henan Jufu Trading Co., Ltd., presented the guests with a splendid speech on “Building a Better Life with Xikang”. The lines between the Xi'an Cummins service team and customers are inextricably linked.

Another major highlight of the conference – Key Account Manager of Shell (China) Co., Ltd. Dou Feng has revealed the charm of Shaanqi Cummins Engine Oil “Red Tornado”: ​​Inspires the engine's high efficiency; Maintains good fuel economy. Prolong the service life of the engine; Significantly reduce oil consumption; Extend the oil mileage by up to 30,000 kilometers; Significantly reduce the use and maintenance costs ... "Red Tornado" is undoubtedly the boon of Xikang service providers' friends and users' friends.

The Xi'an Cummins Service Provider Conference was successfully concluded in a relaxed and enthusiastic atmosphere. This meeting raised Xicon service providers' confidence in Xi'an Cummins' products and services, strengthened the cooperation between the two parties, and consolidated the strength of the Xikang service team. Afterwards, everyone walked outside to visit the Shaanxi Automobile Cummins Vehicle and the Xi'an Cummins Engine, and Xi’an Cummins Product Application Manager Kang Fei’s “360 Degree Engine Explanation” further experienced Xikang’s infinite charm!

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