The engine is one of the core technologies of the automotive industry. It is a manifestation of the core competitiveness of the automotive companies. With the continuous development of the society, the engine technology is changing with each passing day, and providing good service and assistance to the engine users is also an important job for the engine manufacturers. . On September 15, 2011 , the 2011 Dongfeng Cummins National Service Skills Competition was held in Beijing, Zhengzhou, Chengdu, Fuyang and Yangzhou. The aim was to enhance their skills and provide users with better services.
Dongfeng Cummins National Service Skill Competition Event Beijing Division
It is the tradition of Dongfeng Cummins Engine Co., Ltd. to carry out the service contest to reward players who won in the big contest and to promote the level of regional service personnel. Zhou Niandong, director of service and application engineering of Dongfeng Cummins Engine Co., Ltd., told the China Bus Network reporter: “In today’s fierce market competition, relying on high-quality after-sales services to enhance the added value of products has become an important means for enterprises to create a brand image and attract customers. The short-term and short-term “Expert Service Run the World†put forward higher requirements for front-line service personnel of Dongfeng Cummins. Hosting one of the contests for service can allow contestants to find their own deficiencies, strengthen their professional skills, and keep making progress; It provides a good platform for all players to strengthen exchanges, and ultimately achieve the training of service elites, improve the service system, and provide customers with the purpose of expert services."
Dongfeng Cummins National Service Skills Competition Participants Written In Progress
Taking North China as an example, the 48 players participating in the competition come from the Dongfeng Cummins core service stations and key service stations. The competition is divided into preliminary and final competitions. The preliminary competition is a written examination and the final is for maintenance of the engine and interview. The competition will test the order flow, network management policies, and engine fault diagnosis. The preliminary results will account for 30% of the total score, and the final results will account for 70% of the total score. The top 17 players will go through a rigorous written examination to advance to the finals and decide on the January 23rd prize. Finally, Master Chen Fang from Tianjin Diselt Machinery Equipment Co., Ltd. won the first prize.
Master Zhang Limin from Beijing Hengxinhua Hua was the second time he participated in the competition of the Dongfeng Cummins service contest. He won the second place in the business policy in the 2010 competition. Master Zhang engaged in the maintenance industry for 11 years. From the maintenance of mechanical engines, he continued to learn in practice. Today, the maintenance of electronically controlled engines is not to mention. Master Zhang told reporters that Dongfeng Cummins' ISDe series is the best he can maintain. model. Before the match, the reporter asked whether Master Zhang had confidence in the game. Master Zhang did not speak but answered the reporter's question with a firm look.
Wang Zheng, a Beijing environmental sanitation group, was born in the Keban class. He graduated from Bayi Agricultural Machinery School ten years ago and majored in vehicle maintenance. In the team of nearly 100 people in Siqing branch, Master Wang is one of the most outstanding service personnel. Master Wang began to contact Dongfeng Cummins's electronically controlled engine as early as 2006, and was the first batch of maintenance personnel who contacted electronically controlled engines. Master Wang admits that Dongfeng Cummins has very few problems with electronically controlled engines. The engine that is sent to their service stations is usually the problem of vehicle matching or other parts that are ultimately reflected on the engine. Master Wang won the Outstanding Award with his team in the 2010 Dongfeng Cummins Service Competition. In 2011, Master Wang hopes to go further.
The 24-year-old Hu Shixiong came from Dongfeng Cummins at the Shijiazhuang Service Station. Compared to Master Zhang and Master Wang who worked for more than ten years, Master Hu did not take long to enter, and his young face was full of vigor. He told reporters, "This year I participated in a lot of training organized by Dongfeng Cummins for service station personnel. These professional trainings are very helpful to me. I am most familiar with ISLe's 8.9-liter engine. My colleagues had previously participated in the 2010 competition. , I was very envious of that time, through this period of time at the service station diligently trained, and finally can participate in this tournament as a representative. Ranking is not important, it is important to learn through the game to the 'master'."
Dongfeng Cummins service director Yang Jian told the China Bus Network reporter [] that training is a very important part of the Dongfeng Cummins service system. Currently, Dongfeng Cummins has set up eight training centers in Puyang, Chengdu, Liuzhou, Zhengzhou, etc. It regularly provides free training for service agents, OEM factories, distributors, and users, and trains more than 2,000 service workers each year. In addition, in order to practise the concept of “expert service to make the world go smoothlyâ€, Dongfeng Cummins has also cooperated with various vocational colleges, conducted professional training on personnel with good foundations, enriched their service teams, and achieved fruitful results.
Service personnel is the first person to think when a user encounters a problem. The level of his or her level of experience is totally different. The expert-style service and intimate user experience are the most effective channels for maintaining brand loyalty. Dongfeng Cummins knows this well. The annual service competition is to select the best service engineers nationwide and use them as an example to drive other service personnel in the region to enhance the overall level and provide users with "expert" services. .
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