Xikang's manufacturers have a "core" to promote a virtuous circle of business to improve customer satisfaction

Sales-driven services, services support sales. With the continuous selling of Shaanxi Automobile Cummins , customers put forward multi-level and multi-angle demands for after-sales service, and service providers are the bridge between factories and customers. In order to fully support the service providers to do after-sales service work, implement Xikang “quickly Actively enjoy the whole process of service concept so as to provide users with better experience in purchasing and using. Xikang's after-sales service support team has carried out training of channel information personnel training in Xinjiang, Jiangsu, Shanghai, Zhejiang and Yunnan-Guizhou-Chongqing areas. One hundred people, through the in-depth communication between the companies Xikang service work to promote a virtuous cycle of business continued to enhance customer satisfaction.

Claims business is efficient and orderly

In order to shorten the collection period and improve the satisfaction of the cooperative service providers, Xikang's after-sales service support team has once again combed and optimized the entire claim process, and has made requests on important time links to promote Xi Kang’s claim to be highly unified in both sides of the manufacturer’s opinions. Under the premise of efficient and orderly development, more time and effort will be devoted to the end customer's services, laying a solid foundation for customer satisfaction.

Service Policy Deepens People's Heart, Mutual Benefit, Cooperation and Win-Win

The service policy is closely related to the interests of Xikang cooperative service providers and end customers. In order to enable each member of the cooperative service provider team to have an in-depth understanding of Xikang service policies and improve service providers' enthusiasm for end customers, the service providers should also Every sweat in the maintenance work can be earned. The Xikang service support team interprets Xikang’s service policies one by one, and attends to the participants of the service providers.

The strength of both hard and soft technologies has both the mind and heart

System operation is the day-to-day work of information workers. Proficiency in operation and specification of orders will greatly increase the rate of one-time adoption of claims, improve the efficiency of business processing, and directly shorten the payment cycle of claims and promote a virtuous circle of business. By systematically accepting the training of the Xikang service system operation, the information officers have good training feedback results in the system use evaluation.

Better customer service

Xikang service providers are the bridge between Xikang and the end customers. The joint efforts of the manufacturers to “strike” the core to strengthen this bridge are the basis for improving the end customer satisfaction. A series of Xikang service training work done by the Xikang service support team at the national service providers has effectively promoted the intimacy of the manufacturers' cooperation and made Xikang and the cooperative service providers do their best to serve the end customers.

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