Recently, Weichai teamed up with Shaanxi Heavy Duty Truck to establish the first service station in other provinces in Angola. At the same time, it carried out the “100 Customer Lines†campaign to improve the service quality and pave the way for the development of a new market in Angola.
It is reported that in 2014, Weichai focused on the adjustment in the Angolan market, and gradually expanded from the single one around the capital, Luanda, to Angola. In order to ensure the promptness of after-sales service and improve customer satisfaction, Weichai Power and Shaanxi Automobile heavy trucks have undergone long-term inspections. , Established the first provincial maintenance station in Huambo Province, Angola - the China Railway 20th Group Wanbo Service Center.
China Railway 20 Bureau enjoys a good reputation in Angola and has undertaken major projects including railways, highways and airports. In Huambo, Wanbo Service Center is second to none. The maintenance center has a complete range of basic facilities, including large-scale machine tools such as cars, planers, and milling machines. It has professional adjustment oil pumps and professional ribbed paint painting capabilities. It has more than 20 maintenance engineers in China and its maintenance capabilities are involved in all aspects of the vehicle. The location conditions are superior. Outside the Huambo area, it is possible to cover the four provinces of Bibi, Benguela, Huila, and South Kwanza. In order to improve the service quality of the maintenance center, Weichai service personnel and the staff of the SAIC Motors Angola office recently went to the Huambo Service Center to conduct professional training on key WD12 engine dismantling points and maintenance of Shaanxi Steam heavy truck circuits.
In addition, with the increase in the quantity of heavy trucks in the Angola market, the competition among manufacturers is fierce, and after-sales service has become a factor that customers pay attention to when buying a car. In order to establish a brand, Weichai Power and Shaanqi Heavy Trucks will also conduct “100 customer trips†activities in 2014. They will go deep into customers, listen to their needs and opinions, and wholeheartedly provide customers with the service concept. The quality of service gradually expands the influence of corporate brands in the local area and wins more loyal customers.
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